Once digital is on a CEO s radar, the urge to act swiftlyfor example, by appointing a chief digital officer with an ill defined portfoliois .Embedding a digital culture in an organization is doable, but it takes a a chief digital officer to lead a team that provides digital expertise to .The room is “the heart of ING s transformation,” says Roel Louwhoff, the bank s chief operating officer and chief transformation officer..Leader of the ECommerce Digital practice in Consumer Provide senior consulting services to BCG teams and clients on digital and ECommerce topics.
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